Shipping & Returns

Shipping Information

We ship USPS or FedEx ground unless specified on your order.
All shipping fees quoted on your order are Flat Rate.
Shipping can be upgraded upon your request, and additional fees will be quoted before shipping.
USPS and FedEx only delivers to actual street addresses and will not deliver to a Post Office Box.
We strive for excellent customer service and will ship your order within 48 hours if the item you ordered is in stock.
We will notify you by e-mail if an item is not in stock and will give you a shipping-time estimate.
Backorders will stay on file, and w,e will ship them as soon as the item is available.
We will e-mail your USPS or FedEx tracking number to you when your order ships. You can track your shipment by going to USPS.com or FedEx.com.
Please notify us by phone or e-mail if you do not wish your order to remain on backorder.

Returns must be made within 30 days.
All returns must have an RA# (email Sparkles with a short description of the item and reason for the return and we will issue a return authorization number)
Returns must be in their “original condition.”
Monogrammed and special orders may not be returned.
Shipping must be with a reliable shipping company with a tracking number available, with the RA# printed on the outside of the box.
Any costs associated with a return are the responsibility of the sender.
For items that are damaged or have problems: email Sparkles with a description of the item and problem. Save all packing materials and boxes with the damaged item while we investigate promptly.